I tried using Dreamweaver and other tools to determine how the unlock code is sent, only to get lost in an area I am not very experienced in. These are some great details! There must be some way to break down the website code to determine how this process works exactly. Post added at 02:30 AM - Previous post was at 02:17 AM. I even followed your chat word-for-word to see if it would make a difference, still no dice! Entering my unlock code produces the error 'not eligible', which is identical to what they told me. From what I experienced, every support person simply uses the same website we use to try to produce the unlock key.